Support

How to reach Locus for help with the product, your account, billing, or a security concern.

Product and account help

Email founders@paywithlocus.com with your workspace name and, for a question about a specific call, the request ID from the API response if you have it.

Documentation

Setup guides, API and MCP references, and integration walkthroughs live at docs.paywithlocus.com.

Billing and balances

Balances, spend controls, usage, and payment history are self-serve in the dashboard. For a charge you cannot reconcile there, email founders@paywithlocus.com with the charge details or request ID.

Service status

Live platform health is on the status page.

Security reports

Report a vulnerability to security@paywithlocus.com. Please include reproduction steps and do not test against accounts or funds you do not own. Our practices are described on the security page.

Privacy and legal

Data requests go to privacy@paywithlocus.com and legal matters to legal@paywithlocus.com. See the privacy policy and terms of service.